Refund Policy
At Arfyean Watch Enterprise, customer satisfaction is our top priority. We understand that sometimes a product might not meet your expectations, and we’re here to make things right. Please read our Refund Policy carefully to understand how we handle returns and refunds.
1. Eligibility for Refund:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
2. Initiating a Return:
- To initiate a return, please contact our customer support team at [email protected] within 30 days of receiving your order. Provide your order number and a brief explanation for the return.
- Our team will guide you through the return process and provide you with a return authorization.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the item received is defective or the wrong item was shipped.
- Please use a trackable shipping service and retain the tracking information until your return is processed.
4. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
5. Exchanges:
- If you received a defective or damaged item, or if you received the wrong item, we will gladly exchange it for the correct one. Contact our customer support team to arrange an exchange.
6. Non-Refundable Items:
- Gift cards and promotional items are non-refundable.
7. Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
8. Contact Information:
- For any refund-related inquiries, please contact our customer support team at [email protected].
9. Policy Changes:
- Arfyean Watch Enterprise reserves the right to update or modify this Refund Policy at any time without prior notice. Please check our website periodically for any changes.
By making a purchase with Arfyean Watch Enterprise, you agree to and accept the terms of this Refund Policy. Thank you for choosing Arfyean Watch Enterprise for your Fox Fur jacket needs!